Adham Al Khuli

Adham Al Khuli

Senior IT Operations & Service Delivery Lead

I build stable, secure, and cost-efficient IT operations.

About Me

I am an IT Operations Manager with 10+ years of experience improving service delivery, workplace technology, identity governance, vendor coordination, and cost control. I focus on building stable, secure, and scalable IT operations that reduce complexity, support business needs, and create reliable foundations for growth.

Selected Impact

SaaS Management Tool Implementation

Improved software visibility, license governance, and operational control through Trelica SaaS implementation, reducing cost by 26%.

Google Workspace Migration to Microsoft 365

Led migration planning, execution, and stabilization across users, services, and 18 TB of business data for 250+ users.

GCP Cost Optimization

Reduced cloud spend by 43% through FinOps processes, deeper reviews, cleaner governance, and sustainable operational decisions.

Operational Stability During Team Change

Expanded cross-functional ownership during downsizing while maintaining reliability and improving long-term cost efficiency.

Selected Initiatives

IT Onboarding & Offboarding Improvement

Improved onboarding and offboarding processes to make access, equipment, communication, and task coordination more structured and reliable.

SharePoint Platform Design & Optimization

Designed and optimized the SharePoint platform to improve access to information, team collaboration, and operational consistency.

Microsoft 365 Ecosystem Adoption

Supported broader adoption of the Microsoft 365 ecosystem to improve collaboration, standardization, and day-to-day efficiency.

Jira ITSM Setup for IT Support

Set up Jira ITSM for IT support, including structured request handling, service workflows, and a detailed knowledge base.

Tools & Expertise

Operations & Service Management

  • IT Service Management
  • Incident & Problem Management
  • SLA Tracking
  • Jira Service Management
  • Process Improvement

Microsoft & Workplace Technology

  • Microsoft 365 Administration
  • Intune & MDM
  • SharePoint & OneDrive
  • Teams & Collaboration Tools
  • Exchange & Mailflow

Identity, Security & Governance

  • Microsoft Entra ID
  • RBAC & Conditional Access
  • Access Reviews
  • Least Privilege
  • Security Governance

Cloud, Monitoring & Automation

  • Google Cloud Platform
  • AWS Fundamentals
  • Grafana & Kibana Monitoring
  • Make Automation
  • Cloudflare & Vercel

Leadership & Collaboration

Leadership

I focus on three leadership priorities: building strong teams, building trust, and building strong relationships across the business.

Collaboration

I work across IT, HR, Finance, DevOps, Engineering, and external vendors to improve alignment, communication, and clarity.

Contact Me

Let’s Connect

If you would like to discuss IT operations, infrastructure, and service delivery, I would be glad to connect.

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